Customer Service Coordinator

We are looking for a Customer Service Coordinator to join our team in Alconbury on a permanent, hybrid basis.

In this role, you’ll be at the heart of our operations, managing high-quality order processing and supporting key customer accounts, including National Buying Groups. You’ll work closely with our commercial and logistics teams to ensure we meet customer needs efficiently and professionally, delivering exceptional service every step of the way.

Key Responsibilities:

• Act as the main point of contact for customers, managing orders, account queries, returns, stock control and allocation.
• Support the commercial team with stock and pricing information, and handle agronomy fee orders.
• Ensure health and safety compliance, and direct general inquiries to the appropriate team.
• General administrative and ad-hoc duties.

Skills and Experience required:

• Strong IT skills, including experience working with ERP systems and spreadsheets.
• Excellent attention to detail and analytical abilities.
• Strong interpersonal and communication skills.
• Proactive, flexible, and able to work independently.
• Committed to delivering excellent customer service and meeting deadlines.

We are an equal opportunities employer and welcome applications from anyone regardless of race, sex, sexual orientation, religion / belief, age or disability.